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Frequently Asked Questions

1. Who can I contact if I have questions or would like additional information?
Please contact Customer Service at (617) 948-5100 or customerservice@centerwatch.com.

2. What if I do not want to order online?
If you prefer to give your credit card number by phone, please call Customer Service at (617) 948-5100.

3. Where do I send checks?
Please make checks payable to CenterWatch and mail to:
CenterWatch
Attn: Accounts Receivable
10 Winthrop Square, Fifth Floor
Boston, MA 02110

4. How do I know if my order was received?
If your order was processed, you will receive a confirmation page and an e-mail receipt. If your order was not processed you will receive an on-screen error message.

5. Who should I contact if I have questions about my order?
Please call Customer Service at (617) 948-5100, option 0 or e-mail customerservice@centerwatch.com.

6. How can I get a receipt for my order?
You should receive an e-mail receipt immediately after you place your order. To request another copy of your receipt, please e-mail customerservice@centerwatch.com.

7. How do I renew an annual subscription?
Please contact Customer Service at (617) 948-5100 or customerservice@centerwatch.com.

8. Which products offer the option to earn CE credits?
Subscribers to Research Practitioner have the ability to earn up to 18 credit hours per year. To receive CE contact hours, participants must complete the educational activity according to instructions provided on the exam and receive a passing score of 70% or better. You may also earn CE credit with Protecting Study Volunteers in Research, through the exam provided with the manual.

9. How do I cancel my order?
Please contact Customer Service at (617) 948-5100 or customerservice@centerwatch.com.