CenterWatch Cancellation & Return Policy

CWWeekly and The CenterWatch Monthly

Subscriptions to CWWeekly and The CenterWatch Monthly cancelled within 30 days of purchase date will receive a full refund. Subscriptions cancelled after 30 days of purchase date will receive a pro-rated refund for all issues not yet fulfilled.

Research Practitioner
Subscriptions to Research Practitioner cancelled within 60 days of purchase date will receive a full refund. Subscriptions cancelled after 60 days of purchase date will receive a pro-rated refund for all issues not yet fulfilled.

Print Books, Brochures and Return Policy
Print books and brochures returned within 20 days of purchase date, in their original condition, will receive a refund of the purchase price to the original form of payment.

Print books and brochures returned after 20 days of purchase date or deemed not to be in the original condition will not receive a refund.

Customer is responsible for shipping & handling costs; non-refundable.

Print SOP Binder Return Policy
There are no refunds on any SOP binder, regardless of condition.

eBooks, PDF Documents and Other Electronic Files
Electronic orders will be fulfilled once payment is received, usually same day if ordered Monday-Friday, 9 a.m.-4 p.m. EST. Any order that includes an electronic file, i.e. epub, Word document, PDF or other, is non-returnable and non-refundable once fulfilled by CenterWatch (via email distribution). If the file is determined to be corrupt or cannot be opened, please contact customerservice@centerwatch.com within 5 days of receipt and a replacement file will be issued. Any electronic file as defined above are not reissued if deleted, misplaced or lost. To reissue, full price applies.


Online Databases
Access to online databases will be granted once payment is received, usually within one business day. Once access is granted, payment is non-refundable due to the ability to export and download content. If you are experiencing database issues, please contact customerservice@centerwatch.com