Frequently Asked Questions

1. Who can I contact if I have questions or would like additional information?
If you would like more information about a product or service, please contact Sales at (617) 948-5100 or

2. What if I do not want to order online?
If you prefer to to place your order with a salesperson, please call Sales at (617) 948-5100. For your security, please do not fax or email orders with credit card information.

3. Where do I send checks?
Online orders are payable via credit card only. If you would like to pay via check, please contact Sales to complete your order at (617) 948-5100 or

4. How do I know if my order was received?
If your order was processed, you will receive a confirmation page and an email receipt. If your order was not processed you will receive an on-screen error message.

5. Who should I contact if I have questions about my order?
Please call Customer Service at (617) 948-5100 or email

6. How can I get a receipt for my order?
You should receive an email receipt immediately after you place your order. To request another copy of your receipt, please email

7. How do I renew an annual subscription?
Please visit the Subscriptions Renewal section of our Store or contact Sales at (617) 948-5100 or

8. Which products offer the option to earn CE credits?
Subscribers to Research Practitioner have the ability to earn up to 18 credit hours per year. To receive CE contact hours, participants must complete the educational activity according to instructions provided on the exam. You may also earn CE credit with Protecting Study Volunteers in Research, through the exam provided with the book.

9. How do I cancel my order?
Please review our Return Policy or contact Customer Service at (617) 948-5100 or